Question 1

Where does IslandSprint deliver?

Accepted Answer

IslandSprint currently delivers within St. George's only. Delivery is EC$12 for your first store, plus EC$8 for each additional store in the same order -- you'll always see the exact fee before you pay.

Question 2

How long does delivery take?

Accepted Answer

Most orders arrive within 45-90 minutes of the store accepting them, depending on distance and how long your rider takes to shop the store. You can track your rider live once they're assigned.

Question 3

What are your delivery hours?

Accepted Answer

Stores set their own hours on IslandSprint. If a store is closed, you'll see it marked closed on its page along with when it reopens.

Question 4

Can I order alcohol?

Accepted Answer

Yes, from stores that sell it. You must confirm you're 18 or older at checkout, and the rider will check ID on handoff -- no ID, no alcohol, no exceptions.

Question 5

Can I order pharmacy items?

Accepted Answer

IslandSprint carries over-the-counter Pharmacy & Health items only -- no prescription medication is sold or delivered through the app.

Question 6

What if an item is out of stock?

Accepted Answer

At checkout you choose how out-of-stock items are handled: substitute with something similar, call you to confirm, or refund that item automatically.

Question 7

Can I return or get a refund on an order?

Accepted Answer

If something arrives damaged, wrong, or missing, contact support with your order number and we'll sort out a refund or replacement.

Question 8

How do I pay?

Accepted Answer

IslandSprint accepts major debit and credit cards at checkout via Stripe. Your card details are never stored on IslandSprint's own servers.

Frequently asked questions

Delivery

Restricted items

Ordering & refunds

Payments

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