Question 1

Where does IslandSprint deliver?

Accepted Answer

IslandSprint currently delivers within St. George's only. You'll always see the exact delivery fee before you pay.

Question 2

How much does delivery cost?

Accepted Answer

Delivery starts at EC$15 for your first store (based on distance), plus EC$10 for each additional store in the same order. The minimum order is EC$20 of groceries (the delivery fee is not counted toward it). Heavy items can add a small surcharge, shown before you pay.

Question 3

How long does delivery take?

Accepted Answer

Most orders arrive in about 30–40 minutes, depending on distance and how long your rider takes to shop the store. You can track your rider live once they're assigned.

Question 4

What are your delivery hours?

Accepted Answer

Stores set their own hours on IslandSprint. If a store is closed, you'll see it marked closed on its page along with when it reopens.

Question 5

Can I order alcohol?

Accepted Answer

Yes, from stores that sell it. You must confirm you're 18 or older at checkout, and the rider will check ID on handoff – no ID, no alcohol, no exceptions.

Question 6

Can I order pharmacy items?

Accepted Answer

IslandSprint carries over-the-counter Pharmacy & Health items only – no prescription medication is sold or delivered through the app.

Question 7

What if an item is out of stock?

Accepted Answer

At checkout you choose how out-of-stock items are handled: substitute with something similar, call you to confirm, or refund that item automatically.

Question 8

Can I return or get a refund on an order?

Accepted Answer

If something arrives damaged, wrong, or missing, contact support with your order number and we'll sort out a refund or replacement.

Question 9

How do I pay?

Accepted Answer

IslandSprint accepts major debit and credit cards at checkout via Stripe. Your card details are never stored on IslandSprint's own servers.

Frequently asked questions

Delivery

Restricted items

Ordering & refunds

Payments

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